General
What are your operating hours?
We operate Monday through Friday, 9:00 AM to 6:00 PM. We're closed on weekends and major holidays.
Do you offer emergency repair services?
Yes, we offer emergency repair services for critical business needs. Emergency services may include additional charges and are subject to technician availability.
What areas do you serve?
We serve the Christchurch area and surrounding regions within a 50km radius. For website development services, we work with clients throughout New Zealand.
Repair Services
How much do repairs cost?
We charge a flat rate of $20 per hour for labor. Parts are charged at cost with no markup. You'll receive a detailed estimate before we start any work.
How long do repairs typically take?
Most repairs are completed within 24-48 hours. Complex issues or parts ordering may extend this timeframe. We'll provide an estimated completion time with your quote.
Do you provide warranties on repairs?
Yes, we provide a 30-day warranty on all repair work and a 90-day warranty on replacement parts. This covers defects in workmanship and part failures under normal use.
What types of devices do you repair?
We repair all major brands of smartphones, tablets, laptops, desktop computers, and other consumer electronics. If we can't fix it, we'll recommend a specialist who can.
Website Development
How much does website development cost?
Website development is project-based with custom pricing. Costs depend on complexity, features, and timeline. We provide detailed quotes after understanding your requirements.
How long does it take to build a website?
Timeline varies by project scope. Simple websites take 1-2 weeks, while complex applications may take 4-8 weeks or more. We'll provide a timeline estimate with your project quote.
Do you provide website maintenance?
Yes, we offer ongoing maintenance packages including security updates, content updates, performance monitoring, and technical support.
Can you help with SEO and digital marketing?
We include basic SEO optimization in all websites. For advanced SEO and digital marketing services, we can recommend trusted partners or provide consultation.
Pricing & Payment
What payment methods do you accept?
We accept cash, all major credit cards, and bank transfers. Payment is due upon completion of services unless other arrangements have been made.
Do you offer financing options?
For larger projects over $500, we may offer payment plans on a case-by-case basis. Contact us to discuss financing options for your specific needs.
Are there any hidden fees?
No hidden fees ever. Our $20/hour labor rate is transparent, and parts are charged at cost. Any additional services will be discussed and approved before implementation.